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Job Details

Help Desk Technician

Company name
Care Net

Location
South Portland, ME, United States

Employment Type
Full-Time

Industry
Entry Level, Help Desk, Bluecollar

Posted on
Mar 02, 2020

Valid Through
Jun 15, 2020

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Profile

\u003cp\u003eThe Help Desk Technician\u0026rsquo;s role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help requests. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level.\u003c/p\u003e
\u003cp\u003e\u003cstrong\u003eEssential Duties and Responsibilities\u003c/strong\u003e include the following.\u0026nbsp; Other duties may be assigned.\u003c/p\u003e
\u003cul\u003e
\u003cli\u003eEvaluate documented resolutions and analyze trends for ways to prevent future problems.\u003c/li\u003e
\u003cli\u003eField incoming help requests from end users via both telephone and e-mail in a courteous manner.\u003c/li\u003e
\u003cli\u003eDocument all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.\u003c/li\u003e
\u003cli\u003eBuild rapport and elicit problem details from help desk customers.\u003c/li\u003e
\u003cli\u003ePrioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician.\u003c/li\u003e
\u003cli\u003eRecord, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.\u003c/li\u003e
\u003cli\u003eApply diagnostic utilities to aid in troubleshooting.\u003c/li\u003e
\u003cli\u003eAccess software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.\u003c/li\u003e
\u003cli\u003eIdentify and learn appropriate software and hardware used and supported by the organization.\u003c/li\u003e
\u003cli\u003ePerform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.\u003c/li\u003e
\u003cli\u003eInstall anti-virus software.\u003c/li\u003e
\u003cli\u003ePerforming preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.\u003c/li\u003e
\u003cli\u003eTest fixes to ensure problem has been adequately resolved.\u003c/li\u003e
\u003cli\u003ePerform post-resolution follow-ups to help requests.\u003c/li\u003e
\u003cli\u003eDevelop help sheets and frequently asked questions lists for end users.\u003c/li\u003e
\u003cli\u003eEnsure the confidentiality, integrity and availability of the data residing on or transmitted to/from/through enterprise workstations, servers and other systems and in databases and other data repositories.\u003c/li\u003e
\u003cli\u003eEnsure the compliance to enterprise security policy.\u003c/li\u003e
\u003cli\u003eProvide on-call support for a 24x7 operations and be able to work any shift.\u003c/li\u003e
\u003c/ul\u003e
\u003cp\u003e\u0026nbsp;Who is Carenet Healthcare?\u003c/p\u003e
\u003cp\u003eFor eight consecutive years, Inc. Magazine has named Carenet as one of America\u0026rsquo;s fastest-growing private companies. You may not know our name, but odds are, we have connected with you or someone you know as a trusted, behind-the-scenes partner for our clients.\u003c/p\u003e
\u003cp\u003eEvery year, we actively engage and serve over 25 million healthcare consumers on our clients\u0026rsquo; behalf. Through our areas of expertise\u0026mdash;Strategic Engagement, 24x7 Clinical Support/Virtual Clinic, and Navigation and Advocacy\u0026mdash;we guide people to high-quality and cost-effective care, coach them to improved wellness, and educate them about their healthcare options and costs. Our clinical support services include a nurse advice line, virtual care nurse triage, medical decision support, health coaching and chronic care management programs, medical device monitoring services, member and patient engagement initiatives, and other health and wellness support programs.\u003c/p\u003e
\u003cp\u003eOur impressive client list includes more than 80 innovative healthcare organizations; most are nationally known U.S. health plans representing both commercial and government markets.\u003c/p\u003e
\u003cp\u003eWhat\u0026rsquo;s important to us?\u003c/p\u003e
\u003cul\u003e
\u003cli\u003eBeing an integrity-driven organization that can truly change people\u0026rsquo;s lives\u003c/li\u003e
\u003cli\u003eServing others joyfully and individually\u0026mdash;we\u0026rsquo;re driven by the power of personal connection\u003c/li\u003e
\u003cli\u003ePioneering next-generation healthcare consumer and clinical engagement experiences\u003c/li\u003e
\u003cli\u003eAn entrepreneurial mindset\u003c/li\u003e
\u003cli\u003eA work/life balance\u003c/li\u003e
\u003c/ul\u003e,EqualOpportunityEmployerDescription:Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities,PayTransparencyPolicyStatement:The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c),MatchScore:1.0,HasApplied:false,ApplicationJobBoardName:null,ApplicationJobBoardId:null,DateApplied:null,Salaried:true,CompensationAmount:null,PublishingStatus:1,Links:[],BehaviorCriteria:[],MotivationCriteria:[],EducationCriteria:[],LicenseAndCertificationCriteria:[],SkillCriteria:[],WorkExperienceCriteria:[{Required:false,MinimumRequiredYears:null,MaximumRequiredYears:null,Description:Education/Experience:  This is an entry level position.   College diploma or university degree in the field of computer science and/or 1 year of equivalent work experience would be favorable. Any industry applicable certification (A , MCP, etc.) would also help distinguish candidates.}],JobBoardMemberships:[{JobBoardId:415b24a8-a43e-4422-92c5-6840cfeae219,PublishedInternal:false,PublishedExternal:true,ExternalPostedDate:2020-03-02T15:33:25.376Z,InternalPostedDate:null},{JobBoardId:1d266205-34da-4831-b3b4-c017a2ce0510,PublishedInternal:true,PublishedExternal:false,ExternalPostedDate:null,InternalPostedDate:2020-03-02T15:33:25.376Z}],AssessmentUri:null,AssessmentStatus:null,OpportunityIsClosed:false,TravelRequired:null,TravelDescription:null,SupervisorName:null});

Company info

Care Net
Website : https://www.care-net.org