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Job Details

Help Desk Support TS SCI w Polygraph Required

Company name
Science Applications International Corporation-(SAIC)

Location
, MD

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Job Description Description : Monitor, track, and assign Break\/Fix (HD) and Install, Change, Move, Surplus (ICMS, i.e., SR) tickets.\u00a0 Verify tickets for correct routing and research and reroute incorrectly routed tickets.\u00a0 Update ticket status and provide work documentation on HD and SR tickets.\u00a0 Prioritize and assign daily work\/tasks based on Quality of Service, remaining SLA times, priority tasking, and first-in, first-out.\u00a0 Perform preliminary categorization of problems.\u00a0 Assign tickets to appropriate queues. Notify site technicians of any priority or mission-critical problems or tickets and Route tickets to appropriate member of the site queue team.\u00a0 Check tickets for incomplete items (missing asset #, location, etc.) or insufficient documentation.\u00a0 Complete required ticket updates and work documentation.\u00a0 Escalate problems or tickets to higher level management when required and\/or necessary. #MNS Qualifications : High School and two (2) years or more related experience. Must currently possess a TS\/SCI w\/ Polygraph A technically focused professional that manages incidents and service requests and handles communication with the users.\u00a0 Shall have a Bachelor of Science Degree in a related technical field with 1 years of relevant experience or 3 years\u2019 relevant experience with a High School diploma. Must have 2 years\u2019 experience in customer service, technical helpdesk, office administration, or project management. IND-08 SAIC Overview:SAIC is a premier technology integrator providing full life cycle services and solutions in the technical, engineering, intelligence, and enterprise information technology markets. SAIC is Redefining Ingenuity through its deep customer and domain knowledge to enable the delivery of systems engineering and integration offerings for large, complex projects. SAIC\u00bfs approximately 15,000 employees are driven by integrity and mission focus to serve customers in the U.S. federal government. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $4.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see ( My SAIC Benefits. EOE AA M\/F\/Vet\/Disability

Company info

Science Applications International Corporation-(SAIC)
Website : http://www.saic.com

Company Profile
The setting for SAIC's startup in 1969 was not much different than that of many companies that begin with a few dollars and a good idea. Small, austere offices with rented desks and typewriters that have seen better days. People furiously working days, nights and weekends, hoping to curb the anxiety over the future. For SAIC, it began in offices with a tremendous ocean view (rented for $2.40 per square foot per year) in the sleepy village of La Jolla, California. "We had the added advantage of having as our next-door neighbor, a ballet studio," recalls founder J. Robert Beyster, Ph.D. "On the balcony in front of us, just to keep things light-hearted, the ballerinas would dance by as we did our research."

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