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Desktop Support Specialist Indianapolis IN

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Indianapolis, IN

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Summary This position assists end-users with technical support of desktop computers, applications, and related technology. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. The position utilizes one-on-one consultancy to end users. The position\u2019s responsibilities require independent analyses, communication and problem solving. Work is performed with little supervision and requires initiative and judgment. Duties of the Job Assists end-users with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines. Service Desk responsibilities; phone support. Answering phone calls for technical assistance. Help Desk, Service Desk experience along with communication skills a plus. Basic understanding of Ticket Lifecycle and SLA a plus. Installs, Moves, Adds, Changes, Deletes. Elementary familiarity of network and servers. Comprehension and awareness of their respected terminology. Switches, routers, circuits, fiber, MDF, IDF, MPoE, Dmark, WAP, Active directory, domain, VPN, Local vs Domain accounts, exchange, image, SCCM, vmware etc. Windows OS, user profiles, backup and restore. Works with Help Desk and Network Operations staff as appropriate to determine and resolve problems received from clients. Updating Asset Management. Mobile device support. Knowledge of Audio\/Visual. Troubleshooting cooperate printing. Works with procurement staff to purchase hardware and software. Assesses functional needs to determine specifications for purchases. Works with vendor support contacts to resolve technical problems with desktop computing equipment and software. Clean work habits. Customer service focused. Adhering to appropriate dress code and appearance. Ability to lift 35lbs. Willing to undergo background check.

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