IT Specialist Level 2 help desk Windows 7 applications and OS VMware vSphere AD LanSweeper

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HBITS-04-12466
Duties include, but are not limited to, the following: Respond professionally and courteously to all service requests.
Use of LanSweeper, ITSM and remote desktop to provide level 2 technical support to over 4,000 DOH staff; monitoring work queues, opening, updating and closing ITSM Incidents.
Thoroughly and accurately document the details of a user request or issue, document the diagnostic steps performed when troubleshooting the issue and assist the user with resolution using existing procedures and documentation.
Acts as single point of contact for users of the Department's Information Technology (IT) services and directs questions and report problems regarding services and products.
Installation of desktop hardware / peripherals and printers.
Candidate may be expected to lift equipment that may weigh up to 50 lbs. and be required to run cables under desks and other furniture.
Installation of individual software packages, as needed, for all users.
Use of imaging software to expedite large equipment roll-out.
Support and deployment O365 Pro Plus and Office 2016.
IT Specialist
Works in the field of Information Technology, experienced in the usage and support of a collection of development platforms, technical architectures or business applications and products that run on those platforms - beyond that of a Programmer.
Mid-Level 36 - 60 months: Candidate is able to work independently, without assistance. 36 months' experience managing support requests on a Level 2 help desk.
36 Months experience resolving hardware and software issues and troubleshooting Windows 7 applications and OS.
36 months' experience utilizing VMware vSphere to support virtual desktops including linked clones.
36 months' experience using LanSweeper, Remote Desktop and Active Directory, all three are required.
36 months' experience using ITSM service desks.
36 months' experience configuring and installing Windows based hardware, peripherals, network printers and thin clients.
36 months' experience using CloneZilla to create and apply images.
36 months' experience supporting Lotus Notes.
12 months' experience with the installation and support of Office 2016 and O365 in an enterprise environment.
12 months' experience troubleshooting Windows 10 OS and applications.
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