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Job Details

IT Support Specialist

Company name
Randstad Holding nv

Location
Fort Lauderdale, FL
5 hit(s)  

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IT Support Specialist

in

Fort Lauderdale

Florida

IT Support Specialist

job details:

location:Fort Lauderdale, FL

salary:$18 - $20 per hour

date posted:Wednesday, June 13, 2018

job type:Temp to Perm

industry:Professional, Scientific, and Technical Services

reference:626268

job description

IT Support Specialist

Randstad Technologies is seeking a Level I Help desk associate for an internal opening located in Ft. Lauderdale, GL. This is a critical role supporting the all users remotely across North America.

If you're interested in a stable environment that will give you access to modern technologies (Google Apps for business, latest hardware/equipment, mobile devices, etc.) and will treat you like a part of this great family please apply online or drop me a line at Jordan.Smith@randstadusa.com.

I'm looking for people immediately and love the chance to discuss this great company with you!

JOB DESCRIPTION:

Position Overview:

In this customer service oriented role, the successful candidate will be responsible for providing first level technical phone support for internal customers. The IT Support Services technician will work amongst a highly skilled team providing service to an office network of 300 locations (2200 employees).

Principle Responsibilities

Basic Help Desk Functions (Password resets, map drives, printer troubleshooting and installation, how to questions); Respond to inbound calls, voicemails, and online tickets.; Utilize Help Desk logging software by documenting each ticket with accuracy and consistency.; Track, monitor and follow up on incidents and tasks by reviewing the open incident report daily to ensure SLAs, OLAs and the follow up schedule are met.; Maintain compliance with all IT General Controls, Policies and Procedures.; Modify configurations, utilities, software default settings, etc. for the local workstation; Install approved software applications; Utilize Support Tools (Remote tools, Diagnostic tools, and Support database); Troubleshoot/Support company approved hardware (Computers, peripherals); Working knowledge of mobile devices for email and security configuration (primarily Android and IOS based); Familiar with Google products (Apps, Gmail) and Microsoft Windows and Office Suite; Maintain high quality of service while remaining within call time guidelines; Walk users through problem solving steps; Create, modify and disable various accounts (Randstad Works, Infocenter, Peoplenet); Escalate issues as necessary within team or other IT teams as needed; Other duties as assigned (special projects)

Education & Qualifications

(Required and Preferred):

High school diploma/GED

Minimum 1-2 years Help Desk/Technical Support experience (Preferred but not required)

Experience with Frontrange HEAT (ticketing system) (Preferred but not required)

Excellent customer service skills, including verbal and written communication skills

Troubleshooting and problem solving skills, including supporting many web-based applications

Ability to actively listen and work in a team environment

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Randstad

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Company Profile
We match people with companies that will develop their potential; and we match companies with people that will take their business to the next level. Besides regular services such as temporary staffing, permanent placement (which we call ‘staffing’) and the recruitment of middle and senior managers (search & selection), we also offer a comprehensive range of other services including: consultants provided on site (Inhouse services), seconded specialists (professionals) and specialized HR services (HR solutions). In short, we play a pivotal role in the World of Work. Randstad was founded in 1960 by Frits Goldschmeding. Since then we have expanded to 39 countries, representing more than 90 percent of the global HR services market. Following the acquisition of Vedior in July 2008, we are now the second largest HR services provider in the world. Our mission is to be a world leader in matching demand for and supply of labor and HR services. In doing so, we continue to apply our founding ethos: “to know, to serve, to trust.” We believe in the value of work as a unifying force that shapes society for the better.

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