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Client Field Desktop Support

Company name

Fremont, CA

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Client Field Desktop Support

NTT DATA Services



Job #632337928

NTT DATA's Client is looking for a Client Field Desktop Support Associate with 2 years experience in a busy corporate environment. The right candidate will have a strong ability to develop business relationships and communicate effectively with the user community, as well as: Strong troubleshooting skills A Certification Good understanding of the fundamentals of network and server/desktop administration, installations, upgrades, techniques, tools, materials, and equipment Applies good knowledge of processes and resources required to perform analytical and technical tasks on PC systems Responsibilities: Local travel to client sites Responsible for on-site and/or remote installation, implementation, maintenance, troubleshooting and/or repair of desktops, notebooks, printers, and associated peripherals. Serves as company liaison with customer on administrative and technical matters - Provide technical support and incident management service desk functions (Service Now) - Reviews, troubleshoots and approves operational quality desktops, notebooks, printers, and associated peripherals (Windows 7, 10 and Mac OS) - Installs, maintains and optimizes desktop /notebook configurations at customer sites (Windows 7, 10 and Mac OS) - Diagnoses and resolves product performance problems, Wi-Fi, printers - Performs maintenance and repair services (basic break fix for printers, desktops, laptops.) - Instructs customers in the operation and maintenance of basic Windows/Mac OS Preferred: MCP, MCSE, CNE or Network certification is a plus NTT DATA Services is a leading IT services provider and global innovation partner with 130,000 professionals based in over 50 countries. NTT DATA recently acquired Dell Services. NTT DATA Services emphasizes long-term commitment and combines global reach and local intimacy to provide premier professional services, including consulting, application services, business process, IT outsourcing, and cloud-based solutions. We are a part of NTT Group, one of the world's largest technology services companies, generating more than $100 billion in annual revenues and partner to 80% of the Fortune 100. Visit ~~~ to learn how our consultants, projects, managed services, and outsourcing engagements deliver value for a wide range of businesses and government agencies. The Company is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.

Updated 04/14/2018

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Company Profile
NTT DATA partners with clients to navigate the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We’re a top 10 global IT services and consulting provider that wraps deep industry expertise around a comprehensive portfolio of infrastructure, applications and business process services.

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