Provide Help Desk Support for both on-site and off-site staff and provide staff training on all the Foundation’s technology resources. Achieve IT operational objectives by maintaining current systems; evaluating, recommending, testing and installing new technologies; contributing information and specific recommendations to strategic plans and reviews; implementing production, productivity, quality, and customer-service standards.
Essential Duties and Responsibilities:
Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
Perform regular security monitoring to identify any possible intrusions.
Provide on-call support for our program staff during all program hours.
Maintain inventory and assist with purchase of new computers and/or equipment.
Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities.
Configure/add new services as necessary.
Perform staff training on the Foundation’s technology resources.
Determine IT infrastructure requirements by analyzing needs/trends; prioritize projects; develop and implement documentation requirements; follow process and change management controls and manage all aspects of problem resolution.
Provide network and remote connectivity hardware/software support; maintain LAN user documentation; analyze and troubleshoot network logs and track the nature and resolution of problems.
Monitor server and network usage to ensure security of data and access privileges; ensure patches and software updates are completed according to published schedules.
Perform scheduled network tasks, updating anti-virus definition files, monitoring network servers, and providing internet and intranet user support, and specialized training.
Required Qualifications/Education and/or Experience:
College Degree Preferred.
2-5 years of experience.
In-depth knowledge of Microsoft Office applications.
Working knowledge of various operating systems.
Ability to install and troubleshoot wide array of peripherals on end user machines.
Solid understanding of Windows Server OS and services.
Experienced in performing and managing backups.
1-2 years experience with AWS.
1-2 years experience with Office 365.
Experienced with Exchange Online.
Experienced with Skype for Business Online.
Experienced with Sharepoint Online.
Experienced with CRM Online.
Experienced with Microsoft Dynamics GP.
Basic understanding of IBM Cognos TM1.
Solid understanding of AD and ADFS services.
Experience managing PBX systems.
Experience managing fax servers.
Solid understanding of computer networking protocols.
CCNA, Security , Network , A knowledge.
1-2 years experience in Tier 1/2/3 Help Desk Support.
Solid understanding of virtualized and cloud infrastructures.
Basic understanding of Microsoft SQL Server.
Basic PowerShell scripting skills.
Ability to read code in different programming languages.
Working knowledge of iOS and Android operating systems.
Experience with G Suite.
Excellent problem solving skills and ability to learn and adapt to new challenges quickly.
Ability to manage multiple concurrent projects and priorities.
Ability to to communicate technical concepts to both technical and non-technical audiences.
Strong analytical and problem solving skills.
Excellent verbal and written communication skills and a passion and willingness to learn additional applications and new technologies as needed.
How to Apply
Candidates who meet our qualifications are encouraged to apply. Please click on this link
to view the postings for this job and to apply.
Website : http://www.closeup.org/
We believe that a strong democracy requires active and informed participation by all citizens; therefore we seek to reach participants of every race, creed, geographical community, socio-economic level, and academic standing. Close Up welcomes participation on its programs without regard to gender, race, color, religion, sexual orientation, gender identity, national origin or disability. To carry out our mission, we partner with educators, schools, and youth organizations throughout the country to help young people develop the skills and attitudes to become informed and engaged citizens. Since 1971, nearly 800,000 participants have participated in Close Up programs