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Technical Support Engineer

Location
Lakewood, CO

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Job Description:
Software Support Engineer
551-253
BuilderMT Inc., a subsidiary of MiTek® USA Inc., a Berkshire Hathaway Company provides the leading technology solution for the construction market based upon best practices that will allow our clients to automate and improve their efficiency and profitability. BuilderMT's main focus is to provide industry-specific, best-of-breed software solutions to the construction market. Our software and services focus on work process management – combined with the latest proven technology – to provide contractors with solutions that improve efficiency and ultimately improve profitability. Our products and services are backed up by a team of industry professionals who are dedicated to one goal - making our customers successful.

We are seeking a dynamic and motivated Software Support Engineer II who will help resolve both simple and complex issues to our clients' satisfaction, including but not limited to troubleshooting, creating documentation, and managing multiple issues from open to close. The role can be extraordinarily challenging and requires high intelligence, motivation to learn, the ability to multitask and a knack for understanding how to support and troubleshoot our proprietary software. Candidates should have experience with IIS, SQL, Windows Security, and PowerShell. It is also helpful for the candidate to know Azure but it is not a requirement.
Job Description
Duties and Responsibilities:
Identify and resolve customer's issues in a timely manner (via telephone support, written correspondence and through remote assistance software) Learn existing BuilderMT software and future software in order to troubleshoot issues Work with our CRM CSS (customer relationship management – customer support software) system, Parature, keeping track of your own support tickets and following through to completion Requires a high level of SQL experience as it is the key tool in troubleshooting some of our software problems Monitoring and helping other technicians with support tickets Collaborate with other departments and teams in troubleshooting issues Report software bugs and customer suggestions
Qualified Candidates Will Possess the Following:
Associate degree in computer science or a related field preferred 1-2 years of Customer Support or Help Desk experience required Experience with .net, JavaScript and PHP Superior organizational skills. Excellent phone and written communication skills required
BuilderMT offers competitive salaries and benefits including: Medical, Dental, Vision, Vacation, Personal Days, Life, Disability, 401(k) & Profit Sharing.
At BuilderMT CUSTOMERS and ASSOCIATES are always FIRST!
BuilderMT is an E-Verify,
Drug and Tobacco-Free Workplace
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
****Lakewood, Colorado, United States

Full-Time/Regular
PI103799183
Apply Now
Job Description
Duties and Responsibilities:
Identify and resolve customer's issues in a timely manner (via telephone support, written correspondence and through remote assistance software) Learn existing BuilderMT software and future software in order to troubleshoot issues Work with our CRM CSS (customer relationship management – customer support software) system, Parature, keeping track of your own support tickets and following through to completion Requires a high level of SQL experience as it is the key tool in troubleshooting some of our software problems Monitoring and helping other technicians with support tickets Collaborate with other departments and teams in troubleshooting issues Report software bugs and customer suggestions
Qualified Candidates Will Possess the Following:
Associate degree in computer science or a related field preferred 1-2 years of Customer Support or Help Desk experience required Experience with .net, JavaScript and PHP Superior organizational skills. Excellent phone and written communication skills required


BuilderMT offers competitive salaries and benefits including: Medical, Dental, Vision, Vacation, Personal Days, Life, Disability, 401(k) & Profit Sharing.

At BuilderMT CUSTOMERS and ASSOCIATES are always FIRST!

BuilderMT is an E-Verify,
Drug and Tobacco-Free Workplace

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
****Lakewood, Colorado, United States

Full-Time/Regular PI103799183 >
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