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It Service Desk Analyst

Company name
Amdocs

Location
Detroit, MI

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Amdocs
Website : http://www.amdocs.com/

Company Profile
Success in the digital age requires service providers to deliver an experience that sparks customer affinity. There’s no time to waste. Service providers have to be fast and be first. They must act now.Experience Now! To capture the world of digital immediacy, service providers need to evolve the customer experience across digital dimensions, capitalize on diversified revenue sources, empower their business with real-time big data analytics, and accelerate time to value and efficiency with service agility. Success in the digital world requires service providers to embrace four strategic imperatives: Amdocs is the market leader in customer experience software solutions and services for the world’s largest communications, entertainment and media service providers. For more than 30 years, Amdocs solutions, which include BSS, OSS, network control, optimization and network functions virtualization, coupled with professional and managed services, have accelerated business value for its customers by simplifying business complexity, reducing costs and delivering a world-class customer experience. The Amdocs portfolio enables service providers to capture the world of digital immediacy by operating across digital dimensions to engage customers with personalized, omni-channel experiences; creating a diversified business to capture new revenue streams; becoming data empowered to make business and operational decisions based on insight-based and predictive analytics; and achieving service agility to accelerate the fast rollout of new technologies and hybrid network services. Amdocs and its more than 24,000 employees serve customers in over 90 countries. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $3.6 billion in fiscal 2015.

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