Job added in hotlist
Applied job
Contract job
Recruiter job
Employer job
Expanded search
Apply online not available
View more jobs in Vancouver, WA
View more jobs in Washington

Job Details

On Call IT Customer Support Tech


Vancouver, WA

Apply for this job

2 hit(s)  


See more jobs like this
1 - 3 years IT experience in an IT Help Desk Tier 1 Enterprise Help Desk position.
Working knowledge and progressive experience in a Microsoft computer support environment with experience in a Microsoft customer service and support environment in a critical and fast paced IT environment.
Experienced in all facets of troubleshooting and repairing the standard set of peripherals in an enterprise environment.
Familiar with supporting wireless communication devices such tablets and cell phones.
Demonstrate the highest possible standards of customer support and produce maximum customer satisfaction.
Must be flexible to work shifts and cover work surges and employee absences.
Must be able to display positive attitudes and behaviors, which demonstrate an awareness and willingness to respond to customers in order to respond to and meet their needs, requirements and expectations.
Must demonstrate effective communication skills
US Citizen able to pass a government background check
Bachelor of Science in Computer/Information Technology or a directly-related field is preferred however not required.
Strong interpersonal communication skills both written and verbal.
Daily duties:
Provide technical assistance over the phone or in person for a wide variety of hardware, software and site-specific applications in an enterprise server-client environment.
Provide front line support for IT systems and software, fielding telephone calls, voicemails and emails from BPA IT clients.
Resolve or refer IT issues; Solve technical issues in a professional manner or escalate in a timely manner, bringing in other subject matter experts as required.
Enter IT problem descriptions and troubleshoot the issue sufficiently to appropriately refer the problem to the correct IT support group.
Manage hardware assets and track via asset management applications.
Track issues using a central incident management application.
Interpret IT client Operating System or server system and product issues and provide resolution when possible.
Install and configure Windows 7/10, Office, 2007,2010, 2013, 2016 and various office automation applications.
Troubleshoot and repair Desktop/Laptop and Thin Client hardware.
Support peripheral devices (Printers, Smartphones, Scanners etc.).
Using BPA and industry standards, follow complex procedures, updating procedures as necessary.
Understand the IT working environment sufficiently to explain technical issues to a disparate range of technical and non-technical clients.
Run various diagnostic programs for troubleshooting or monitoring purposes.
Communicate through both written and verbal media effectively.
- provided by Dice IT Help Desk Tier 1 Enterprise Help Desk Microsoft Computer Support Troubleshooting Repair Printer Customer Computer Science Windows 7/10, Office, 2007,2010, 2013, 2016 Desktop Laptop Hardware
Vancouver, Washington, United States of America
Start Date
Sun, 24 June 2018 19:00:00 EST
Employment Agency
Posted Date
7/10/2018 2:17:23 AM

Company info

Sign Up Now -

Similar Jobs:
It Manager
Location : Portland, OR
Job Description Position Description Equal opportunity employer. All candidates for employment will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, physical or ment...
Manager III, Customer Engineer - (M3)
Location : Hillsboro, OR
Manager III, Customer Engineer - (M3)','1805302','!*!Provides direct supervision to professional individual contributors and/or skilled, support individual contributors (jobs that could be on the C, O, T or B/E band). Acts as advi...
Description Has developed specialized skills or is multi-skilled developed through job-related training and considerable on-the-job experience. Completes work with a limited degree of supervision. Likely to act as an informal r...
By using Employment Crossing, I was able to find a job that I was qualified for and a place that I wanted to work at.
Madison Currin - Greenville, NC
  • All we do is research jobs.
  • Our team of researchers, programmers, and analysts find you jobs from over 1,000 career pages and other sources
  • Our members get more interviews and jobs than people who use "public job boards"
Shoot for the moon. Even if you miss it, you will land among the stars.
HelpDeskCrossing - #1 Job Aggregation and Private Job-Opening Research Service — The Most Quality Jobs Anywhere
HelpDeskCrossing is the first job consolidation service in the employment industry to seek to include every job that exists in the world.
Copyright © 2018 HelpDeskCrossing - All rights reserved. 21