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Help Desk Support Sr.

Englewood, CO

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The Civil Group of **MEMBERS ONLY**SIGN UP NOW***. Corporation is seeking a full-time Help Desk Support Sr. to work with the Information Technology & Communications team supporting the Antarctic Support Contract. We are seeking a motivated self-started who can work independently and as part of a team in a dynamic environment. The Help Desk Support Sr will primarily be responsible for providing quality customer service and technical support to user community. Essential Duties and Responsibilities Monitors Help Desk queue and Inbox; modifies or creates work orders as appropriate. Documents resolution and closes completed work orders. Provides first level troubleshooting for desktop hardware and software related problems. Facilitates new hire orientation sessions Resolves technical problems related to Microsoft applications as well as COTS and proprietary software. Facilitates network and e-mail account creation, work space assignments, building access and desktop setup. Utilizes Windows system management tools to perform account administration, password changes, group changes, and account expiration modifications. Supports all aspects of mobile telephony inventory to include equipment orders, device provisioning and configuration, billing reviews. Assists with identification badge processing to include taking staff photos, issuing full time employee badges and access cards. Configures/issues two factor authentication devices Provides a central source of information enabling support personnel to recover from outages with minimum disruption to expected service levels. Supports Information Security audits by responding to requests for evidence and process verification. Maintains technical competency through online training courses and on-the-job training. Responsible for maintaining a safe workplace program and ensuring that safety is the highest priority in the workplace. Participate in the creation of technical and procedural documentation. Perform annual/seasonal review of documentation. Potential deployment to Antarctica may be required. Performs other duties as assigned. Qualifications: Basic Qualifications Minimum of five years experience in computer systems troubleshooting and support, in a corporate environment is required (all reasonable and related trade experience is acceptable). Excellent customer service skills are required. Demonstrated ability to mentor/train Help Desk staff. Advanced software troubleshooting skills required. Experience supporting mobile telephony devices. Working knowledge of desktop computer hardware and software, system and network recovery methods and software tools, and call tracking software is required. Strong technical knowledge of Microsoft Windows OS v7 and v10, as well as Microsoft Office products required. Strong technical written and verbal communication skills are required. *** Deployment to Antarctica may be required (approximately 3-4 weeks / year). The individual in the position must successfully complete the physical and dental examinations as required by the NSF for deploying to Antarctica. Failure to meet these requirements may result in withdrawal of employment offer or other employment action. *** Desired Skills Technical experience with Defense Ready software desired. Technical experience with Maximo software desired. Technical experience with TrackIT! software desired. Experience supporting business VPN access, two factor authentication, disk imaging, and whole disk encryption is preferred. A is preferred. Experience troubleshooting wireless network issues is preferred. Typical Minimums Typically requires a Bachelors degree from an accredited college in a related discipline, or equivalent experience/combined education, with 5 years of professional experience; or 3 years of professional experience with a related Masters degree.u00a0

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