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Job Details

Helpdesk Representative

Location
Culver City, CA

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Profile

About Us
**MEMBERS ONLY**SIGN UP NOW***. empowers security and engineering teams by providing visible and effective web application security protecting against real-world attacks. With our unique hybrid on-premise and cloud architecture, we process, protect and report on billions of requests per day for some of the most sophisticated companies in the world ranging from Adobe to Vimeo, Taser to Under Armour. Our goal is making a more secure Web, with tools that people love to use, written by people who love to make them. Join us.
THE OPPORTUNITY
Helpdesk Level I/II
Is on the Technology Operations Team
Located in Culver City, CA
WHAT YOU’LL DO
Support local and remote employees with their day-to-day challenges
Learn new technologies and approaches. Think Big Picture
Manage access for incoming and exiting employees
Provision and maintain local and SaaS-based user accounts, including BetterCloud, Github Enterprise, Google Apps for Work, Slack, Confluence and other business specific platforms
Proactively search for potential issues or improvements and lead the charge to addressing them
Manage IT Ticketing system queues as well as End User Service Portal
Manage configuration and hardware support of all mobile devices in an Enterprise MDM environment
Troubleshoot issues on user systems whether they are remote or in the office
Maintain health of Zoom conference rooms
Manage IT inventory and purchasing in addition to enterprise-wide asset tracking
Help shape and enforce basic IT standard operating procedures and Security Policies as we grow our team
Be an advocate for our Security Policies and Standard Operating Procedures
WHAT WE’RE LOOKING FOR
Minimum 1 year of support experience
A solid understanding of macOS and iOS (we are 100% Apple)
A grasp on self-prioritization; the ability to balance priorities without hitting the “freak out button”
Patience and wherewithal to find the best solution for a problem.
The courage to fail—and then learn from it
The ability to recognize the difference between thin and thick imaging, and which is appropriate for each unique circumstance
How to Apply
To apply, please email the following: your resume, preferably in PDF, plaintext or markdown format; your GitHub or other social-coding handle, or a URL to your personal site or blog; and a brief introduction to yourself, and why the job and **MEMBERS ONLY**SIGN UP NOW***. are right for you. Didnt see quite the right job? Email us anyway, as job descriptions dont always match the positions and skills needed.

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