IT Desktop Support
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$10 to $17 Hourly
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JP14988 IT Desktop Support
Sullivan Park (SP) Corning, New York 1483
This posting will be located at the Sullivan Park campus
The Corporate Field Services Technician will provide technical assistance and support for incoming service requests/incidents related to computer systems, software, hardware and infrastructure both in-person and (at times) remotely within the client location (USA). The candidate will possess an aptitude for working with Microsoft-based applications, with emphasis on Windows 7/10 and MS Office suites (2010/2013/2016). Candidates will rely on internal training, previous knowledge, and informed judgment to identify, diagnose, and resolve or route tickets accurately and in accordance with documented processes.
Daily tasks include (but are not limited to):
o Active Directory Administration
o Limited support for corporate mobile devices
o Familiarity with cloud applications (Box, Office365, etc.)
o Troubleshooting Cisco VPN connectivity
o Familiarity supporting Citrix connectivity
o Remediating Symantec Endpoint Protection
o Dameware remote
o Altiris Deployment server utilization
o Asset management skills
o Internet Explorer and various browser(s) support
of various Adobe products
of Check Point endpoint client software
o Printer/driver troubleshooting & installation
o ServiceNow utilization
o Cisco WebEx service support
o Box user administration
of standard IP telephony
Additional responsibilities may include:
o Documentation (records) management
o Knowledge base utilization
o Project interaction
o Customer scheduling/follow-ups
o End user equipment moves
o Multi-team interaction and/or technical roundtable participation
o Standard device imaging via USB/PXE server(s)
o Smart-Hands tasks/functions outside of standard operational work
o Familiarity with Mac set up and configuration is favorable
Performance is measured on a variety of key performance indicators, priority matrix
SLA, and customer service. The successful candidate will provide excellent customer service and adhere to all service management principles, documented processes, and team guidelines. This role requires the ability to interact professionally with a diverse group of customers, team members, managers, and subject matter experts in-person. The Corporate Field Services technician will take ownership of follow up status and communicate progress regularly to both their customers and leadership (when requested). Excellent communication skills, prompt time-to-
technical knowledge, organizational skills, and multitasking are necessary attributes to meet the expectations of the position.
We prefer candidates with:
Hardware Experience (beyond
CompTIA IT Fundamentals
Please ensure the candidate is aware of the following:
• The initial location of assignment is subject to change at any time given that Field Services operates and travels between various sites to facilitate end-user requests/issues.
• That said, the role may require some light travel as needed for event support and/or remote sites with customers needing assistance.
• The candidate may be considered for future development opportunities within the Service Line and possibly outside of the organization after a period of 1.5 to 2 years in the Field Services role.
• The primary role of the Field Services technician is to restore service, NOT root cause analysis.
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**MEMBERS ONLY**SIGN UP NOW***. is the bridge to first-rate talent for organizations that recognize the value of their workforce. With locations in the U.S., China, and Hong Kong, we help our clients reach far and wide for both local and international resources which yield the highest return on their human capital investments.Headquartered in New Jersey since 1984, **MEMBERS ONLY**SIGN UP NOW***. is a staffing, consulting and enhanced search technology company. For over 30 years we have delighted our clients and consultants by focusing on customer satisfaction, innovation and flexible workforce solutions. By combining our global networks with our outstanding local offices, **MEMBERS ONLY**SIGN UP NOW***. provides high quality executive search, temporary and temporary to permanent staffing solutions, and cross border placement services.