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Job Details

Technical Support Representative Cloud Security

Company name
Cisco Systems, Inc.

San Francisco, CA

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*Only local applicants to San Francisco, CA will be considered. What You\u2019ll Do Cisco Umbrella is looking for an experienced Customer Support Representative to join our growing Support Team. At Cisco Umbrella, Customer Support is marketing. Helping our customers is the best way to add value to our brand and you are our ambassador in this mission. This is an opportunity to join a fast growing medium-sized team where you will be able to offer first-rate customer service for an established product used and loved by tens of millions around the world. You will act as the customer's champion ensuring that Cisco Umbrella provides them with the best possible experience. Who You'll Work With Working at OpenDNS means being surrounded by passionate, intelligent and creative people that are determined to disrupt the Internet security industry with innovative ideas, world-class research and unrivaled products and services. It's a place where the best ideas are quickly transformed into products, features, campaigns and company-wide practices, so it won't be long before you witness the results of your hard work. But don't just take our word for it. We've seen nearly 100% year-over-year usage growth. Who You Are Diagnose and resolve technical issues Research issues while informing end users of status Escalate issues to Tier II and Tier III support, as needed Create end user documentation and recommend procedure changes to proactively reduce number of help desk requests Problem solve accurately, creatively and efficiently Communicate effectively Work well in a team environment Our minimum requirements for this role: 1-5 years relevant work experience. A love for helping customers and delivering satisfaction. Strong written communications skills. You will be asked to submit a writing sample. Superior customer service skills - Customer Focused. A desire to expand your skills, move into new areas. A college degree from an accredited four-year university. BS in Computer Science\/Information Systems or equivalent technical experience preferred. Strong oral communication skills, including the ability to present technical information in user-friendly language. Strong team player possessing the willingness to seek feedback, adapt practices and continuously learn and evolve. Ability to handle constantly changing flow of traffic: remain productive during slow times, be able to multitask effectively during busy times, exercise patience and professionalism during stressful situations. Ability to prioritize and work responsibly with or without direct supervision. Why Cisco The Internet of Everything is a phenomenon driving new opportunities for Cisco and it's transforming our customers' businesses worldwide. We are pioneers and have been since the early days of connectivity. Today, we are building teams that are expanding our technology solutions in the mobile, cloud, security, IT, and big data spaces, including software and consulting services. As Cisco delivers the network that powers the Internet, we are connecting the unconnected. Imagine creating unprecedented disruption. Your revolutionary ideas will impact everything from retail, healthcare, and entertainment, to public and private sectors, and far beyond. Collaborate with like-minded innovators in a fun and flexible culture that has earned Cisco global recognition as a Great Place To Work. With roughly 10 billion connected things in the world now and over 50 billion estimated in the future, your career has exponential possibilities at Cisco.

Company info

Cisco Systems, Inc.
Website :

Company Profile
Cisco Systems, Inc. designs, manufactures, and sells Internet protocol (IP) and other products related to the communications and information technology industry worldwide. It provides switching products, including fixed-configuration and modular switches, and storage products that provide connectivity to end users, workstations, IP phones, access points, and servers, as well as function as aggregators on local-area networks and wide-area networks; and routers that interconnects public and private wireline and mobile networks for mobile, data, voice, and video applications. The company also offers set-top boxes, cable modem termination systems, hybrid fiber coaxial access network products, quadrature amplitude modulation products, and cable modems; and video software and solutions. In addition, it provides collaboration products comprising IP phones, call center and messaging products, unified communications infrastructure products, and Web-based collaborative offerings, as well as telepresence systems; and security products such as firewall, intrusion prevention, remote access, virtual private networks, unified clients, network admission control, Web gateways, and email gateways, which deliver identity, network, and content security solutions for mobile, collaborative, and cloud-enabled businesses. Further, the company offers wireless products consisting of wireless access points and network managed services, as well as standalone, switch-converged, and cloud managed solutions; and data center products, which include blade and rack servers, fabric interconnects, software, and server access virtualization solutions; and other products, such as emerging technologies and other networking products. Additionally, it provides technical support services and advanced services. The company was founded in 1984 and is headquartered in San Jose, California.

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