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Job Details

IT End User Support Analyst Job

Company name
SNI Technology

Salary
$20 - $30 per hour

Location
Boulder, CO

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Profile

SNI Technology's client located in Boulder, CO is seeking to hire an IT End User Support Analyst for an exciting, contract assignment.

Job Description:

This position is responsible for the on-site IT support of our client's Boulder, CO office as well as employees in North America and Asia regions primarily through phone support and the maintenance and administration of IT systems utilized by those employees.

Best candidates will be extraordinary technicians, experienced with a broad base of IT systems and projects, superior communicators and devout customer servants. They will be detail and results oriented with the ability to both develop process and follow procedures. The ability to provide Level 1 & 2 support of IT issues with user applications, systems and network devices is the primary focus of this job.

Top Things Needed:

2 years' experience in Windows OS and MS Office expertise

2 years' experience in MS Active Directory environments and in applying application security therewith

2 years' experience in support of basic network infrastructure, including LAN/WAN and WiFi.

2 years' experience in Microsoft Server support

Essential Duties & Responsibilities:

% Time

Job Responsibilities

40

Provide the support to internal employees IT related issues by addressing the issue and escalating the problems as necessary. Follow up with employees on open tickets through resolution. Complete documentation of support effort in the service desk systems.

25

Install, monitor and maintain user workstations, operating systems and applications

10

Suggest and implement Helpdesk/IT support process improvements

10

Perform recurring tasks, such as daily backup, weekly system reports

05

Assure compliance with internal controls related to particular IT functions

05

Write knowledgebase articles of solutions and how to information for users and other technicians

05

Administer and maintain network security access

Minimum Experience

Years

Type of Experience

2 years

Demonstrable Windows operating system and MS Office expertise

2 years

Microsoft Active Directory environments and in applying application security therewith

2 years

Support of basic network infrastructure including LANs, WANs and WiFi.

2 years

Microsoft Server Support

Skills, Knowledge & Abilities

Skill, Knowledge or Ability

Explanation

Self-Management

Ability to display a high level of initiative, effort and commitment towards completing assignments in a timely manner.

Teamwork

Ability to build and sustain cooperative working relationships.

Attention to Detail

Ability to achieve thoroughness and accuracy when accomplishing a task.

PC hardware

Ability to troubleshoot PC hardware.

Self Management

Ability to manage multiple projects and completing priorities.

Problem Solving

Ability to identify options for solving a problem and evaluate the strengths and weaknesses.

Speaking

Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Writing

Ability to write in a clear, concise, and organized manner for the intended audience.

Customer Focus

Ability to quickly and effectively solve customer problems.

Job Criteria:

Start Date: ASAP

Position Type: Full-Time Temporary

Years of Experience Required:

Education Required:

Overnight Travel:

Vacation Time:

Company info

SNI Technology
Website : http://www.snitechnology.com

Company Profile
SNI Technology, a division of SNI Companies, is a premier provider of information technology recruitment and staffing services. SNI Technology offers technical talent on a contract, contract-to-hire, and direct-hire basis in a wide variety of technical disciplines. Founded in 1998 by staffing veteran Ron Smith, our commitment to professionalism is unparalleled. Our steadfast focus on matching qualified candidates with ideal jobs and employers distinguishes us in our field.

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