$20 - $30 per hour
SNI Technology's client located in Boulder, CO is seeking to hire an IT End User Support Analyst for an exciting, contract assignment.
This position is responsible for the on-site IT support of our client's Boulder, CO office as well as employees in North America and Asia regions primarily through phone support and the maintenance and administration of IT systems utilized by those employees.
Best candidates will be extraordinary technicians, experienced with a broad base of IT systems and projects, superior communicators and devout customer servants. They will be detail and results oriented with the ability to both develop process and follow procedures. The ability to provide Level 1 & 2 support of IT issues with user applications, systems and network devices is the primary focus of this job.
Top Things Needed:
2 years' experience in Windows OS and MS Office expertise
2 years' experience in MS Active Directory environments and in applying application security therewith
2 years' experience in support of basic network infrastructure, including LAN/WAN and WiFi.
2 years' experience in Microsoft Server support
Essential Duties & Responsibilities:
Provide the support to internal employees IT related issues by addressing the issue and escalating the problems as necessary. Follow up with employees on open tickets through resolution. Complete documentation of support effort in the service desk systems.
Install, monitor and maintain user workstations, operating systems and applications
Suggest and implement Helpdesk/IT support process improvements
Perform recurring tasks, such as daily backup, weekly system reports
Assure compliance with internal controls related to particular IT functions
Write knowledgebase articles of solutions and how to information for users and other technicians
Administer and maintain network security access
Type of Experience
Demonstrable Windows operating system and MS Office expertise
Microsoft Active Directory environments and in applying application security therewith
Support of basic network infrastructure including LANs, WANs and WiFi.
Microsoft Server Support
Skills, Knowledge & Abilities
Skill, Knowledge or Ability
Ability to display a high level of initiative, effort and commitment towards completing assignments in a timely manner.
Ability to build and sustain cooperative working relationships.
Attention to Detail
Ability to achieve thoroughness and accuracy when accomplishing a task.
Ability to troubleshoot PC hardware.
Ability to manage multiple projects and completing priorities.
Ability to identify options for solving a problem and evaluate the strengths and weaknesses.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Ability to write in a clear, concise, and organized manner for the intended audience.
Ability to quickly and effectively solve customer problems.
Start Date: ASAP
Position Type: Full-Time Temporary
Years of Experience Required:
Website : http://www.snitechnology.com
SNI Technology, a division of SNI Companies, is a premier provider of information technology recruitment and staffing services. SNI Technology offers technical talent on a contract, contract-to-hire, and direct-hire basis in a wide variety of technical disciplines. Founded in 1998 by staffing veteran Ron Smith, our commitment to professionalism is unparalleled. Our steadfast focus on matching qualified candidates with ideal jobs and employers distinguishes us in our field.