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Job Details

Desktop Support Technician II

Company name
Pacific Concord Management Corp

Location
Roseville, MN

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Profile

About Us
PCM is one of the fastest-growing value added direct marketers of technology solutions for business, government and educational institutions as well as consumers. We\u2019ve built an environment that is fast-paced, growing and continually changing with the needs of industry. Our rapid growth and expansion has created numerous career and advancement opportunities. 
 
Providing IT solutions nationally since 1987, PCM, Inc. is an industry recognized, publicly traded, value-added direct marketer of technology products, services and solutions to businesses, government, education, and individual consumers. Fully accredited and authorized by major manufacturers including HP, Apple, Cisco, Microsoft, Dell, and 1500 others, PCM offers product and service solutions through field sales, call center, and eCommerce venues. With annual sales of $1.5B , 3000 employees and over 400,000 products available, PCM delights in serving small, medium and enterprise level businesses. 
 
PCM is an exciting and rewarding place to work.
Overview

Install new and repurposed hardware.
Install software on desktop computers, laptops and mobile devices.
Solve and troubleshoot problems related to desktop computers, laptops, and mobile devices.
Review service tickets.
Assist with installations, moves, adds, changes, refreshes, testing and implementation of desktop computers, laptops, and mobile devices.
Assist with problem determination and isolation of PC hardware & software and network issues and problems.
Utilizes help desk call tracking and problem resolution software.
Document problem resolution.
Maintain security standards leveraging patch management system, anti-virus and other tools as needed
Respond to break/fix issues, troubleshoot and resolve desktop computer, laptop and mobile device hardware and Operating System issues and make recommendations for corrective action
Assist in developing and maintaining processes and procedure documentation for the Service Delivery group
Provide insight and recommendations for technology direction and implementation
Provide support for data backup and recovery procedures and/or methodologies

Responsibilities

Three (3) years\u2019 experience providing direct PC support to end users in a large (500 user)IT organization supporting and imaging desktop, laptop and mobile devices with Microsoft Windows Operating Systems (Windows 7, Windows 10) using System Center Configuration Manager (SCCM).
Three (3) engagements lasting longer than six (6) months providing direct PC support to end users.

Qualifications

Demonstrable leadership ability
Experience with similar projects for a State of Government.
Working knowledge of Active Directory (AD) and AD group policies.
Experience with Microsoft System Center Configuration Manager (SCCM) & Software Delivery.
Experience with desktop inventory and software automation tools.
CompTIA A certification.
Microsoft Desktop Support certification.
Five (5) years or more experience resolving end users\u2019 hardware and software issues in a large IT environment.

Why work for Us?
PCM Offers:
We offer an environment for career-driven individuals seeking to make a solid contribution to our company objectives and their own career enhancement. If you want to work in a challenging, performance-based environment and be rewarded for your efforts, then PCM is the place to build your career.
 
PCM offers a competitive base salary, bonus, 401K with a company match and medical/dental benefits as well as an Employee Purchase Plan, company sponsored discount programs and paid time off.   
 
PCM is more than an IT provider: we are a trusted technology partner for thousands of businesses across the country specializing in cloud, data center, mobility, networking, security, and software solutions.PCM: The right technology, delivered! 
  
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
 
Disclaimer: PCM extends offers of employment only to qualified candidates who have applied for a position using our official application through our career site, iCims.  Please be on alert for possible fraudulent offers of employment or phishing actions that may come from individuals or entities impersonating PCM.  PCM will not solicit money or banking information from applicants.  Once employment has been confirmed and as part of the onboarding process, new hires will receive instructions from PCM to set up their direct deposit information from our payroll department.

Company info

Pacific Concord Management Corp

Company Profile

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