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Tech Support

Company name
Ridgeway Biotechnology Research

Houston, TX

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Our warehouse design and improvement consultants can comprehensively review and develop modern warehouses and distribution center facilities and the associated business processes to provide maximum service to customers at the lowest cost. Whether Establish is improving an existing facility or designing a new facility, we apply our considerable design experience and proven ?best-practices? of warehouse operations to develop the optimal layout and flow within a short period of time.Job Description:This position will provide first line responses for users requiring assistance with information technology issues and problems, and is responsible for ensuring the highest level of quality and customer satisfaction.Responsibilities: Act as the face of IT Services towards clients Respond to requests for technical assistance by phone or email and logging the issue in a help desk management system. Provide exceptional client service for all IT incidents Follow standard help desk procedures Maintain Open to close ticket ownership of all incidents Open, manage and coordinate in resolving incidents relating to network, applications, hardware, user management, etc. Provide ongoing follow up for all open tickets towards clients and management Provide consistent high level of availability and attainment of internal service standards Provide exceptional client service for all managed incidents Provide end user education\/training to assist in establishing more efficient user base Support technical needs of end users. Seek out opportunities to maximize department efficiencies, and improve client service levels Manage user notification for various outages and interruptions throughout country Qualifications: Minimum 1-3 years experience as an IT Helpdesk agent requiredManagement of the warehouse environment is a crucial part of most companies? survival, recovery and growth. The modern

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Ridgeway Biotechnology Research

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