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Desktop Support Specialist

Location
Austin, TX

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Job Description:
The Desktop Support Specialist provides end-user technical support to our employees, routine maintenance, and infrastructure support as part of a close-knit team. Customer service and communications are pivotal to this role.... 
The Day-to-Day:
Be the first point of contact for all technical support issues via phone, email, and face-to-face
Answer incoming calls to the helpdesk and create corresponding trouble tickets
Address trouble tickets opened by customers via email
Escalate trouble tickets to our infrastructure and development teams as appropriate
Participate in an on-call rotation with assistance from our infrastructure team
Complete evening and/or weekend project work, as needed
Perform basic Active Directory/Exchange administrative tasks
Perform user account and end user equipment provisioning
Perform hardware and software maintenance / troubleshooting on all end user equipment
Perform preventative maintenance on equipment and software
Provide support and assistance to local and remote employees
Track and document your work clearly and efficiently
Assist with administering new and existing systems and software
Create documentation of solutions to reported issues, resolution steps, support procedures
Document processes and take inventory of systems
Perform other duties as assigned
Job Requirements
Experience creating documentation, how to articles or equivalent
Proven troubleshooting abilities with a strong customer service orientation
Ability to effectively prioritize and execute tasks, be organized and manage your time
Ability to exercise good judgement
Ability to setup, install, configure, and troubleshoot basic Windows and Mac applications
Excellent oral and written communication skills
Excellent self-task management skills
Associates degree or relevant certifications preferred
Familiarity with setup, install, and configure of Android and iOS devices preferred
Familiarity with automated provisioning tools, service desk software preferred
Customer service oriented
Ability to lift 25 pounds unassisted
Able to touch-type at a speed of at least 50 words per minute
Required Education & Experience:
GED or equivalent is required; some college preferred
2 years experience Microsoft desktop support or equivalent (Windows 8, Office 2013 and up)
Familiarity with Active Directory ...... new account setup and configuration, distribution groups, etc. preferred
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
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Answer incoming calls to the helpdesk and create corresponding trouble tickets
Address trouble tickets opened by customers via email
Escalate trouble tickets to our infrastructure and development teams as appropriate
Participate in an on-call rotation with assistance from our infrastructure team
Complete evening and/or weekend project work, as needed
Perform basic Active Directory/Exchange administrative tasks
Perform user account and end user equipment provisioning
Perform hardware and software maintenance / troubleshooting on all end user equipment
Perform preventative maintenance on equipment and software
Provide support and assistance to local and remote employees
Track and document your work clearly and efficiently
Assist with administering new and existing systems and software
Create documentation of solutions to reported issues, resolution steps, support procedures
Document processes and take inventory of systems
Perform other duties as assigned
Job Requirements
Experience creating documentation, how to articles or equivalent
Proven troubleshooting abilities with a strong customer service orientation
Ability to effectively prioritize and execute tasks, be organized and manage your time
Ability to exercise good judgement
Ability to setup, install, configure, and troubleshoot basic Windows and Mac applications
Excellent oral and written communication skills
Excellent self-task management skills
Associates degree or relevant certifications preferred
Familiarity with setup, install, and configure of Android and iOS devices preferred
Familiarity with automated provisioning tools, service desk software preferred
Customer service oriented
Ability to lift 25 pounds unassisted
Able to touch-type at a speed of at least 50 words per minute
Required Education & Experience:
GED or equivalent is required; some college preferred
2 years experience Microsoft desktop support or equivalent (Windows 8, Office 2013 and up)
Familiarity with Active Directory ...... new account setup and configuration, distribution groups, etc. preferred
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. >
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