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IT Help Desk Analyst

Company name
HCL Technologies Limited

Location
Frisco, TX

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Profile

ResponsibilitiesAccept & registers Service CallsClassify Service Calls according to the specified optionsExecute 1st attempt to solve the Service CallRefer Service Call to the appropriate Resolution Owner Support GroupTracks the progress of an owned Service Call during entire lifecycle (from start to end, register to close) to ensure that it is resolved within the agreed Service Level Agreement (SLA) and updates Service Call records if necessary. (Note: is responsible that the solution is created but is not necessarily responsible for the solution itself).Escalate to the appropriate management level when thresholds are violated.Close Service CallCommunication

Company info

HCL Technologies Limited
Website : http://www.hcltech.com/

Company Profile
HCL TECHNOLOGIES: AN INNOVATIVE TECHNOLOGY SOLUTION ENTERPRISE At the dawn of the new millennium, a unique information technology company was born: HCL Technologies. As narrated in the video below, HCL Technologies has demonstrated remarkable growth through the recent economic downturn, emerging as one of only eight 21st century listed technology companies in the world to cross $1bn in Net Profit, $6bn in Revenue and $15bn in Market Capitalization. This was possible because we believe that real value lies in the relationship created between customer and provider, which is built on three deeply rooted value systems: We put Employees First, empowering them to believe in everyday ideas that create immense value for our customers, making HCL Technologies the world's largest Ideapreneurship™. Our fixation on Value Centricity is dedicated to delivering more value for our clients, putting their interests ahead of ours and delivering value that goes beyond the contract. Our belief in Trust, Transparency and Flexibility drives us to step into our customers' business reality, guaranteeing outcomes with great enthusiasm. While we pride our eye to detail in constructing robust contracts with clients, we realize that only a Relationship Beyond the Contract can capture what will change tomorrow. The management's role at HCL Technologies is to empower employees to believe in the power of ideas - a culture we call Ideapreneurship. Helping clients from all spheres of work through innovative technology solutions, Ideapreneurs are transforming global businesses - one relationship at a time.

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