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Job Details

Desktop Support Technician III

Company name
Salt Lake Community College

Up to $48,827.28

Salt Lake City, UT

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Supports, monitors, tests, and troubleshoots hardware and software problems pertaining to computer workstations on the Local Area Network (


). Recommends and schedules repairs. Provides end user support for all


-based applications.

Essential Responsibilities and Duties

Install, modifies, and makes minor repairs to personal computer hardware and software systems, and provides technical assistance and training to system users by performing duties. May lead or direct the work of others. Refers major hardware problems to service personnel for correction. Replaces defective or inadequate software. Coordinates activities with Technical Support Help Desk, Systems Support, Infrastructure Support, or other Information Technology groups. Recommends or performs minor remedial actions to correct problems. Provides updates, status, and completion information to manager, problem request tracking system, and/or users, via voice mail, e-mail, documentation or in person communications. Instructs users in use of equipment, software, and manuals. Responds to client inquiries concerning systems operation and diagnoses system hardware, software, and operator problems. Builds and deploys current software using an imaging utility.

Other duties as assigned.

Essential Responsibilities and Duties Continued

Preferred Qualifications

A certification; experience with desktop management; experience with Apple computer technologies; experience in a higher education environment.

Minimum Qualifications

Associates degree in related field.

4 years full-time related experience. Trade off of work experience and education on a 1 year to 1 year basis.

Knowledge, Skills & Abilities

Must be very customer service oriented with good verbal and written communication skills; must have good work ethics; must have good documentation skills; ability to work closely with a user community consisting of administrators and faculty; must be a team-oriented person with the ability to work closely with team members; a wide degree of creativity and latitude is expected; must be able to rely on experience and judgment to plan and accomplish goals; must be able to perform a variety of complicated tasks; have experience supporting personal computers; have experience with Windows Operating System platforms to the current version; have experience installing and configuring the standard Microsoft Office Suite including Exchange/Outlook to the current version.

Ability to communicate effectively with a broad range of diverse people, ability, culture, ethnic background, to maintain good working relationships across the College. Ability to work with all groups in a diverse academic, socioeconomic, cultural and ethnic background of community college students, faculty and staff, including those with disabilities and special needs.

Non-Essential Responsibilities and Duties

Special Instructions

Salt Lake Community College will complete a criminal background check on the finalist.



Company info

Salt Lake Community College
Phone : 801-957-4210
Website :

Company Profile
Salt Lake Community College is Utah's largest college with the most diverse student body. It serves more than 60,000 students on 10 campuses and with online classes. All ages. Many interests. Flexible scheduling. With an exceptional range of academic and career-oriented options. A superb faculty—and a faculty-to-student ratio of 1:20—means our students get personal attention from exceptional academic and vocational professionals. With more than 120 areas of study, there's a lot of room to grow. This is a place that high school graduates can take their first step into higher education and later transfer to a 4-year school. Where students can earn training and skills to take them directly into the workforce. Career professionals sharpen their skills. And anyone can take a class for their own enjoyment.

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