The primary function of the helpdesk support technician is to provide technical assistance to Families First users onsite, remotely, over the phone, or via email. You will be required to develop solutions for network, laptops and desktops, printers, and server problems. You will also have the ability to analyze existing systems and make proactive recommendations for improvements.The work is performed under supervision of the IT Manager. The primary duties of this individualare performed at Families First main office and other Families First locations throughout metro Atlanta.PRINCIPAL ACCOUNTABILITIES:Provide technical (Help Desk) support to Families First users.Provide remote troubleshooting solutions for computer or operating system issues.Develop and create documentation and support materials for the IT departmentAnalyze complex computer systems, identify problems, and develop and implement logical conclusions and effective solutions.Advise and help in the evaluation and implementation of technology projects.Work closely with other departments for collaborating IT projects.Train other staff and stakeholders on technical issues as needed.Develop and recommend cost effective technical system improvements.Operate a personal computer and manage servers using program applications appropriate to assigned duties.Other duties outlined by the IT managerQualifications A degree in a technology-related field with at least 2 years of experience.Demonstrated success in working with people in establishing goals, objectives, and change management plans.Strong communication and collaboration skills.Experience / training in providing technical supportPerform a wide variety of duties and responsibilities with accuracy and speed under pressure of time sensitive deadlines.Perform multiple tasks simultaneously, including handling interruptions, and return to and complete tasks in a timely manner.Demonstrate integrity, ingenuity and inventiveness in the performance of assigned tasks.Ability to easily adapt to and learn new technologies. Maintain important records efficiently and accurately.Maintain confidentiality of information processed or prepared. Perform duties and responsibilities independently.Ability to coordinate, research, and analyze special projects/reports.Perform time management and scheduling functions, meet deadlines, and set project priorities, including following up on such functions or projects.Must possess positive, professional interpersonal skills.Additional InformationWorking Conditions:Normal well-lit confidential office environmentLittle to no physical discomfort due to temperature, dust, noise and the likeRemote/teleworking may be requiredEEO Statement:It is the policy of Families First not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of Families First to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment..Families First is an Equal Opportunity Employer dedicated to Affirmative Action and Workforce Diversity. Families First participates in E-Verify.For more information please visit our website at www.familiesfirst.org Job Location
Website : http://www.familiesfirstinc.org/
The FamiliesFirst organization dates back to 1974 when The Praul Center Residential Treatment Program (RTP) was founded in Davis with two staff members serving three emotionally disturbed boys in a family home. In 1978 the Family Living Project, a foster care program, was started. It later became known as the Professional Foster Care Program or PFC. In the 1980s the agency expanded to include three RTP homes in the community, a Nonpublic School in Davis serving residential program children, an Intensive Family Preservation Program (IFPP) in Solano County, and a six-bed house in Davis. In 1985 the agency's name was changed to FamiliesFirst, reflecting the importance of family in children's lives.