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Technical Support Specialist

Location
Chandler, AZ

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Technical Support Specialist
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in
Chandler
AZ
USA
Technical Support Specialist
Chandler, AZ

SUMMARY:
The Tech Support Specialist II will be responsible for assisting in the design, planning, installation, maintenance, and operation of the hardware and technical support systems including LAN, WAN, cabling and all computer hardware and software located on the network or locations under contract. Windows 7 & 10. Office 2010 - 2016
ESSENTIAL FUNCTIONS
Assist in the design, implementation, configuration, and administration of the LAN/WAN, as well as server based systems.
Assist in the install, repair, maintenance, and upgrade of all personal computers, printers, switches, cabling, and peripherals and network equipment for all sites.
Provide user support for all network applications locally on the PC and servers.
Responsible for setting up, maintaining and supporting all contracted sites.
Document all events and solutions based on departmental standards using current department software
Document, create, update the FAQ for events posted to update the staff
Maintain accurate software and hardware tracking logs for all support given.
Provide primary hardware support for all staff.
Assist with the creation of materials and training of staff for all programs supported on the network.
Support in areas such as spreadsheets, word processors, and other Windows-related programs.
Perform daily projects assigned by Network Administrator.
Works independently and requires minimum supervision.
Assist in the implementation and enforcement of HIPAA technical safeguards
Potential of on-call duties may be required.
Other duties as assigned.
EDUCATION, TRAINING AND EXPERIENCE
High School Diploma or equivalent required. Bachelor’s preferred.
Minimum 3-5 years of experience in hardware installation and repair.
Proficiency in MS Office, Windows Networking, and Windows Operating Systems software.
Excellent customer service skills.
Ability to troubleshoot and repair a wide range of computers and peripherals.
Good communication skills.
Must be detail-oriented and have good critical thinking and problem-solving skills.
Excellent customer service and telephone etiquette skills.

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