Entry Level Help Desk Support Technician
Washington, DC, 20044, USA
**Business Line** Government
**Position Title** Entry Level Help Desk Support Technician
United States of America - Washington, D.C.
AECOM has an immediate opportunity for a Junior Level Call Center Engineer to support a government agency’s capabilities in Washington, D.C (Union Station / Red Line).
Responsible for supporting the IT service desk by providing end-user support via phone calls, e-mails, self-service requests and walk-in request. Provides detailed level answers on Windows & Office applications and provides escalation and routing for complex issues and requests. Maintains ownership of calls throughout the lifecycle of the users request to include following up with end-user and escalation team. Researches customer concerns and find appropriate resolutions. Creates and maintains case management records of daily problems and remedial actions taken, or installation activities.
Must have a minimum of 2 years of experience supporting an IT service desk.
May be required to work evenings and weekends. Participation in a 24x7 on call rotation may be required. May be required to travel to SEC locations and data centers (
Candidates must be U.S. Citizen or have legal right to work in the USA without sponsorship (Agency check will be required for this position)
**What We Offer**
AECOM is a place where you can put your innovative thinking and business skills into high gear and work alongside other highly intelligent and motivated people. It's a place where you can apply your skills to some of the world's most challenging, interesting, and meaningful projects worldwide. It's a place that values the diversity of our areas of practice and our people. It's what makes AECOM a great place to work and grow. AECOM is an Equal Opportunity Employer.
At AECOM, employee's safety and security are our top Safeguarding core value. All employees are expected to set the highest level of safety expectation in their work, display the highest level of safe behavior, and actively participate in AECOM's Safety For Life Program. SH&E is a part of our company culture and participation is required for all employees.
_NOTICE TO THIRD PARTY AGENCIES: Please note that AECOM does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, AECOM will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, AECOM explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of AECOM._
**_Job Category_** _Information Technology_
**_Business Group_** _Management Services Group (MS)_
**_Country_** _United States of America_
**_Position Status_** _Full-Time_
**_Requisition/Vacancy No._** _180738BR_
_Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status._
Website : http://www.aecom.com
Twenty-five years ago, AECOM was formed when a handful of Ashland Inc. employees shared a dream of creating an industry-leading firm dedicated to making the world a better place. On April 6, 1990, AECOM became an independent company formed by the merger of five Ashland entities. While our official founding was in 1990, some of our predecessor firms had distinguished histories dating back more than 110 years. Since then, more than 50 companies have joined AECOM and, in 2007, we became a publicly traded company on the New York Stock Exchange (NYSE: ACM).