Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (such as an H-1B visa) for this opportunity.
Serves as customer advocate and escalates issues to the appropriate team member and manages through resolution.
Manages the executive's expectations regarding technology and processes.
Liaison to other IT team, required to have excellent verbal skills along with the ability to adjust and make split second decisions regarding support needs.
Establish trust with customer base and maintain confidentiality.
Interact with executives for desktop support issues, communicate & update progress
Basic technical support knowledge of Windows, MAC, mobile devices and printers, Skype and office 365 Ability to work well under pressure and make decisions quickly.
Highly motivated individual who is organizationally savvy and possesses an executive presence.
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant, a member of the NASDAQ-100, is ranked 205 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com
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Cognizant is recognized as a Military Friendly Employer and is a coalition member of the Veteran Jobs Mission. Our Cognizant Veterans Network assists Veterans in building and growing a career at Cognizant that allows them to leverage the leadership, loyalty, integrity, and commitment to excellence instilled in them through participation in military service.
Cognizant combines a passion for client satisfaction, technology innovation, deep industry and business process expertise and a global, collaborative workforce that embodies the future of work. With over 50 delivery centers worldwide and approximately 260, 200 employees as of December 31, 2016, Cognizant is a member of the NASDAQ-100, the S&P 500, the Forbes Global 2000 and the Fortune 500 and is ranked among the top performing and fastest growing companies in the world.