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It Manager

Portland, OR

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Job Description
Position Description
Equal opportunity employer. All candidates for employment will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, state or local law.
Leadership responsibility for the IT and Corporate Security Team Provide day to day direction to small IT team (Currently 2 IT engineers)
Ensure Corporate IT infrastructure scales to meet employee growth
Evolve security posture to be compliant with New Contract Imposed security standards
Perform hands-on IT functions as workload demands. This is a “player/coach” position.
Provide oversight and definition to support facility requirements Prime contact for facility expansion activities (Power, IT, HVAC)
Provide cross functional team leadership for facility expansions
Prime contact for facility issues in existing buildings
Provide for ‘continuity of operations’ off-site IT and Phone infrastructure Continuous Back-up/restore capability of critical corporate data
Restoration and communication procedures in the event facility is made unavailable for an extended period of time.
Ensure department provides tier I and II hardware and software support for in-house and remote personnel
Ensure department provides installation, diagnose, repair, maintain, and upgrade PC hardware and equipment to ensure optimal workstation performance
Server maintenance and support including recommending solutions for monitoring and improving performance
Create IT solutions to key IT requirements such as: Email solutions (Exchange, Outlook, Spam-filtering, Email Archiving)
Server and Laptop Backup and archiving
Enterprise-wide Antivirus/Anti-phishing
Software patch management for packages such as Windows, Adobe, etc.
Network configuration and simplification
Implementation and roll-out of VPN and remote access solutions
Assist other team members with IT projects
Create end-user instructions and IT policy documents
Training to users on applications and processes
Development/updating of network and IT system diagrams
Troubleshoot problem areas (in person, by telephone, or via e-mail)
Performance requires physical attendance
Other duties as assigned
Extensive Working technical knowledge of current protocols and operating systems such as: TCP/IP
Windows 2000/XP/Vista, Microsoft Office 2002/2003/2007 (Word, Excel, PowerPoint, Outlook, Project and Visio)
Active Directory
Adobe (Acrobat, and Photoshop)
SQL Server
Internet Explorer
IPSec VPN and Firewalls
Working technical knowledge of PC internal components: Hard drives
Network interface cards
10 years’ experience with network (Cisco) and server (Windows Server) configuration and administration
10 years’ experience with desktop support including PC hardware and desktop applications, and enterprise applications
Proficient in creating IT documentation in MS Word and Visio formats
Ability to present ideas in user-friendly language
Ability to lift and carry up to 40 pounds of equipment at least 40 feet
Strong written and verbal communication skills
Accuracy and attention to detail is a must
Must be able to self-organize workloads and manage all deadlines

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