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Job Details

Help Desk Support

Company name
Verity Recruiting Inc.

Plano, TX

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Help Desk Support

Date Posted:


Job Type:

Contract To Hire

Job Location:

Plano Texas

Job Description:

Technical Support Engineer Associate

Position Description

The Technical Support Engineer Associate is an entry level position within the Support organization whose primary responsibility responding to basic level inquiries from all customers regardless of the inbound channel: online case, phone, email, chat, etc.

Over time, the Technical Support Engineer Associate will develop deeper knowledge of our client's products and customers processes.

Position Responsibilities

Provide technical case support (all channels) for all our client's customers and other internal client teams using the then-current tools available to the Support organization.

Document all customer issues in our client's case tracking system and assign or document appropriate solutions to the customer issue.

Assist on various projects as assigned.

Demonstrate consistently exemplary standards of ethical conduct.

Position Qualifications and Requirements

Bachelor’s degree in a technology field is preferred or relevant experience.

Microsoft certifications preferred.

High standards of customer service and support, honesty, and integrity.

Proficiency with Microsoft products.

Ability to quickly learn our client's technologies.

Ability to accurately and completely document case information into our client's case tracking software.

Able to work appropriate hours to complete tasks meet goals and support required travel.

Strong, positive attitude and work ethic desired.

Strong team focus but discipline to work independently.

Excellent written and verbal communication skills with the ability to develop strong and lasting relationships with team members from other departments

Verity Recruiting

5068 W Plano Parkway|Suite 155

Plano, Texas 75093


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Company info

Verity Recruiting Inc.
Website :

Company Profile
Verity Recruiting is a specialty staffing and recruiting firm based in Plano, Tx. The name “VERITY” is derived from the Latin word “VERITAS”. It means “TRUTH”. It is the foundation that the organization is built upon.

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