Desktop Support Specialist/ACTR
Information Technology - Professionals
Join Capstone in supporting the Office of the Chief of Naval Operations and selected components of the Secretary of the Navy as a Desktop Support Specialist/ACTR.
This position is located at The Pentagon.
Develops, interprets, plans and applies policy, process, procedure and strategy in the delivery of multi discipline IT services required to achieve data and system integration/interoperability supporting OPNAV.
Recommends initial and modified contract task orders to accommodate site IT readiness.
Functions as an Assistant Contract Technical Representative (ACTR) on the Navy Marine Corps Intranet (NMCI).
Functions as a liaison with higher level Command Contract Technical Representatives (CTRs) on NMCI-related issues.
Provides first level technical support for program personnel in various locations who have NMCI assets and peripherals.
Produces documents, presentations, reports, and other deliverables to address the client’s needs.
Assist in the set-up, management and basic troubleshooting of OPNAV assets.
Conducts in-processing for new personnel to include:
Providing a government approved brief on their security responsibilities to OPNAV Staff
Determining and ordering NGEN/NMCI service requirements for new personnel;
Transferring existing or create new NGEN/NMCI user accounts; and
Ensuring user System Authorization Access Request-Navy (SAAR-N) forms are completed and routed to the Command Information Assurance Manager (IAM).
Supporting the Command Security Manager and the Information Assurance Manager (IAM), as necessary. Activities include creation of SIPRNET Tokens; contractor performing activities will be liable for any loss associated with any violation of the Certificate Policy (CP) or the DOD Registration Packet Statement (RPS)
Assisting personnel with the use, management, set-up and instruction of the use of Government Furnished wireless, mobile and telework devices.
Minimum education and experience:
Bachelor's degree in related field.
Two (2) years experience in IT field.
Working knowledge of Department of Navy IT systems, NMCI and NGEN.
Excellent communication skills allowing for effective IT communication across multiple working groups.
8570.01 IAT Level II certification (e.g. Security CE) or higher required.
Final DoD Secret clearance.
Equal Opportunity Employer
Disabled/Vet/Minority/Female/Sexual Orientation/Gender Identity