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Job Details

Helpdesk Support Specialist

Company name
Diligent Consulting

San Antonio, TX

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San Antonio, TX 78201


Diligent Consulting, Inc. is a Service Disabled Veteran Owned Small Business (SDVOSB) focused on applications development, integration, deployment, and operation of state-of-the-art information systems that deliver critical network-centric solutions. We have an entrepreneurial environment filled with challenging opportunities for cutting-edge professionals who believe in a commitment to excellence and integrity. We value domain expertise, experience and knowledge and a commitment to mission success and customer satisfaction. We offer an exceptionally generous benefit plan for our employees.

Position Description & Summary:

Help Desk staff will support by providing technical assistance, maintenance and troubleshooting to fix problems that impact operations. Duties may include but are not limited to:

* Record trouble calls and messages, receive and respond to user trouble calls relating to hardware, software and connectivity; act as Helpdesk user point-of-contact for all in-coming computer trouble calls

* Receive service requests, log them into Remedy and determine request priority and route request to appropriate source for resolution; track and resolve service requests using Remedy or similar government provided service center (Helpdesk) support software.

* Test new or unique software and or hardware for compatibility with existing systems and services

* Provide over-the-phone problem resolution as appropriate

* Provides user training and is skilled at performing systems backups and data recovery and working in a help desk environment fielding calls from end users

* Utilizes computer and peripheral hardware such as scanners and printers

* Evaluates and supports PCs and various printer, graphics and storage applications involving installations, upgrades, maintenance, testing and troubleshooting of software utilized.

Minimum Position Requirements:

* o 2 years hands on experience with help desk processes and procedures

o 2 years of hardware and software support

o Current Top Secret (TS) clearance with Sensitive Compartmentalized Information (SCI) eligibility

Certifications Required by Contract:

* Security or equivalent DoD 8570.01-M, IA Technician Level II certification

Due to the nature of this position only U.S. Citizens

with an active DoD Top Secret Clearance with SCI eligibility will be considered.

Company info

Diligent Consulting

Company Profile

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