Job added in hotlist
Applied job
Contract job
90-day-old-job
part-time-job
Recruiter job
Employer job
Expanded search
Apply online not available
Similar Jobs
Client Technical Support Rep, Associate
Fiserv, Inc
Dublin, OH
Apply Now >
Help Desk, Services
Tech Data Corporation
Groveport, OH
Apply Now >
Service Desk Analyst
NESCO Resources
Dublin, OH
Apply Now >
Technical Support Specialist Job
Asm Research, Inc
Columbus, OH
Apply Now >
Technical Support Specialist Job
Dunhill Professional Search
Columbus, OH
Apply Now >
View more jobs in Dublin, OH
View more jobs in Ohio

Job Details

Client Technical Support Rep Associate

Company name
Fiserv

Location
Dublin, OH

Apply for this job






4 hit(s)  

Profile

Client Technical Support Rep, Associate

in

Dublin

Ohio

Position Description

About the Role

About our Business:

Electronic Payments provides solutions for electronic billing and payments, online funds transfer, person-to-person payments and personal financial account aggregation services to the financial services industry. Our award-winning solutions are developed based on extensive user testing and are offered in multiple delivery models to serve more than 3,500 financial institutions from community banks to credit unions to the largest U.S. banks.

As a global leader in financial services technology, Fiserv is driving innovation and changing the way financial services are delivered to businesses and consumers. Our Contact Center provides front-line support for bank and biller clients and their customers who use our bill payment products and card services. Comprehensive, paid training is included. State of the art contact center in a crisp, clean environment!

Fiserv continues to be an award winner within our Industry. Fiserv has been named “World’s Most Admired Companies” for 2013, 2014, 2015, and 2016. In addition, Fiserv has been named a fortune 500 Company again in 2016.

Essential Job Responsibilities

This position will be responsible for providing oversight for the research, definition, writing of specific client requests.

Serves as a contact to direct resources and activities within the Fiserv organization as it relates to Client operational issues, with the objective of driving issue resolution

Applying analytical skills across issues to identify trends

Collaborating with other Fiserv teams / Business Units to research and resolve client issues.

Leverage technical, analytical and problem solving skills and tools to research issues and provide thorough application support.

Proactively identifies opportunities for internal process improvements

/The above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities./

Required Qualifications:

Education*:

High School Diploma for equivalent required

Minimum of 1-2 years client-facing technical support or application support experience

Working understanding of one or more of the following: XML, Webservices, Oracle SQL

Demonstrated experience analyzing complex client issues and tracking to resolution.

Proven ability to utilize multiple sources of information to stay updated on progress of complex issue resolution.

Excellent oral and written communication skills with attention to accuracy detail, Excellent relationship building skills, Ability to diffuse tense client situations or escalations, takes initiative to use references, knowledge bases and troubleshooting techniques with the goal of first contact resolution.

Demonstrated experience in a role responsible for Client Support via phone / email or assigned ticketing process.

Proven ability to perform the following: clarify client issue, initial problem diagnosis, selecting / explaining solutions; expediting correction or adjustment, identify trends and seek resolutions.

Good knowledge of browsers and internet

Proficient in MS Office (PowerPoint, Excel and Word)

Ability to take initiative and drive process changes for improvements

Professional understanding of voicemail email and chat etiquette

Leverage tools to research issues and provide thorough application support.

Fiserv is an Equal Opportunity Employer/Disability/Vet. Visit http://www.careers.fiserv.com/eeo for more information.

Apply Now

Fiserv

Fiserv Jobs

Apply Now

Share

Company info

Fiserv

Company Profile

Similar Jobs:
Technical Support Specialist
Location : Columbus, OH
Columbus, OH 43085 (map) Job Description Technical Support Specialist: This position covers planning and delivery of customer support services including installation, troubleshooting, user assistance, and training. Functions may i...
Service Desk/Hep Desk support
Location : Columbus, OH
See more jobs like this One of our clients is looking for a Help Desk Support/Service Desk consultant based on the following skills: Job Responsibilities: Respond to client inquiries concerning systems operation and diagnoses syst...
Help Desk Analyst - 3rd Shift
Location : New Albany, OH
Help Desk Analyst - 3rd Shift in New Albany Ohio Help Desk Analyst - 3rd Shift job details: location:New Albany, OH salary:$15.50 per hour date posted:Thursday, March 1, 2018 job type:Contract industry:Information Technology ref...
EmploymentCrossing provides an excellent service. I have recommended the website to many people..
Laurie H - Dallas, TX
  • All we do is research jobs.
  • Our team of researchers, programmers, and analysts find you jobs from over 1,000 career pages and other sources
  • Our members get more interviews and jobs than people who use "public job boards"
Shoot for the moon. Even if you miss it, you will land among the stars.
HelpDeskCrossing - #1 Job Aggregation and Private Job-Opening Research Service — The Most Quality Jobs Anywhere
HelpDeskCrossing is the first job consolidation service in the employment industry to seek to include every job that exists in the world.
Copyright © 2018 HelpDeskCrossing - All rights reserved. 169