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Job Details

Desktop Support

Company name
AAR CORP.

Location
Wayne, MI

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Profile

Description SUMMARY Working under the direction of the Sr. Director, IT Operations, this individual is responsible for interfacing with users and interacting with other IS Department personnel in the continual enhancement of the IS environment. ESSENTIAL DUTIES AND RESPONSIBILITIES -Troubleshoot problems reported to the Help Desk in the following areas: Various Applications including Microsoft Office and Oracle Applications. Printing from any of the applications available to the user. Login or sign-on to Network or Microsoft Exchange E-Mail. -Assist the user community in increasing self-sufficiency by desk-side application help or putting the user in contact with the Training Coordinator for structured training as needed. -Assist other I\/S Departments in further refinement and enhancement of the office environment by virtue of their day to day contact with the user community. -Process User Access Request security forms according to ISO and SOX standards. -Update and maintain database for Action Request forms -Utilize Infrastructure database\/AAR Ticketing System -Generate and distribute daily reports for I\/S management. -All other duties as assigned. CORE COMPETENCIES Commitment to company values and ethics Dependability: personally responsible, completes work in a timely manner, and performs tasks accurately Motivation: must maintain a positive attitude and strong work energy Communication: excellent interpersonal and oral and written communication skills Organization: very detail oriented and always comes prepared Initiative Strong judgment and decision making Problem Solving: ability to develop and implement new ideas to improve processes Qualifications QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and\/or ability required. -1 to 3 years previous experience EDUCATION and\/or EXPERIENCE Associates degree (A.A.) or equivalent from two-year college or technical school; or four years related experience and\/or training; or equivalent combination of education and experience. PHYSICAL DEMANDS\/WORK ENVIRONMENT The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be regularly required to sit, stand, bend, reach and move about the facility. The environmental characteristic for this position is an office setting. Candidates should be able to adapt to a traditional business environment. Name.................................................................................. Signature............................................................................ Date................................................................................... Job :Information Technology

Company info

AAR CORP.
Website : http://www.aarcorp.com

Company Profile
AAR is a leading provider of diverse products and services to the worldwide commercial aviation and government/defense industries. AAR combines a close-to-the-customer business model with a broad range of capabilities to help customers operate more efficiently, lower costs and maintain high levels of quality, safety and service. AAR is a financially stable, dedicated partner with an enduring commitment to innovation, execution, continuous improvement and customer value.

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